Frequently Asked Questions:

  • Companionship and Socialization
  • Staying Active
  • Transportation
  • Doctor Visits
  • Groceries & Meal Prep
  • Check-in Visits
  • Light Housekeeping and organizing

Access to licensed caregivers for higher acuity needs, including 24/7 care.

Pricing is simple. Papa charges a rate of $15 – $20 per hour based on your geographic location. We only have a $5 minimum for a check-in!

Papa’s network of Papa Pals are carefully selected and vetted and are all currently enrolled in a local college or university to ensure the highest quality individuals. We seek students who have a specific health related focuses of study. We feel that students of higher education are best suited to provide care to your elderly loved ones. They have career goals to be in a similar setting and will continually strive for excellence. Papa Pals are background checked and trained to ensure the safety and happiness of your loved ones.

Papa partners with high quality home health companies to ensure the best level of services are provided to our members in need of scheduled care.

Papa uses technology to simplify and speed up the process of finding qualified care for your loved one at a moments notice. Maybe your loved one just needs help with a few household tasks this afternoon? No problem, connect to local Papa Pals instantly, select one that meets your needs and they’ll be there in under an hour, for as little or as long as you or your loved one need them. Traditional agencies require minimum hour commitments (daily and weekly), many days to find a qualified caregiver to even come to meet you. Papa makes it simple – easy, affordable, high quality, short term, non-medical care – delivered within 60 minutes.

Payments are all handled via credit card through Papa’s secure mobile application. You will be prompted to enter your information just prior to sending a Papa Pal. You will only have to do this once. This is actually even safer than giving a credit card over the phone. Your Papa Pals exact visit time will be calculated in the application, visible to you.

Papa features several layers of military-level encryption and authentication to process transactions securely. We pass information only through “https” connections, and all card numbers are encrypted with AES-256. Our infrastructure for storing, decrypting, and transmitting card numbers runs in a separate datacenter, and doesn’t share any credentials with our primary app or services. None of Papa’s internal servers or employees has access to your card numbers; instead, they can only request that the payment processing company send us a payment. We are certified Level 1 PCI Compliant, the most stringent level of certification.

Yes. Papa carries General Liability and Professional Liability and Theft Protection insurance, up to $3 Million.

Since individuals who require non-medical home care are not sick in the traditional sense, traditional health insurance programs such as Medicare and Medicaid do not provide coverage for their needs. Medicare does not pay for non-medical home care, meal delivery, housecleaning services or any other personal care needs. Because Papa offers strictly non-medical services at this time, we do not qualify for these government reimbursements. However, having a long-term care insurance policy in place prior to any major changes in the health and mobility of your loved one guarantees that they will have complete home care coverage assistance available if and when they need it.

Please visit medicare.gov for more information.

For any additional questions or concerns, please email our support team at support@joinpapa.com.

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