Papa Announces Appointment of Leslie Courtney to lead Client Success organization


Papa Announces Appointment of Leslie Courtney to lead Client Success organization

Papa, Inc., the nation’s first human companionship platform for the elderly, blind, disabled and vulnerable, today announced the appointment of healthcare benefits industry veteran Leslie Courtney as Executive Vice President, Client Success. Ms. Courtney will play an instrumental role in leading the company’s management of health plan and employer customers, as well as overseeing the implementation function.

“Papa’s rapid growth in Medicaid and Medicare has necessitated that we hire only the best and most experienced executives to manage our diverse business base,” explains Andrew Parker, Papa Founder and CEO. “Leslie brings 20 years of experience to Papa, overseeing and expanding relationships with the largest and most complex managed care organizations in the country. She is a key addition to our executive leadership team.” Said Parker.

Before joining Papa, Inc., Ms. Courtney was SVP of Client Success at MDLIVE, Inc., a telehealth industry leader, where she managed client success, account management and implementation for 5 years, securing a 99% account retention guiding membership growth from 2M to 35M members. She also spent 3 years at Consumers Medical as SVP of Business Development where she led a cross functional Sales, Account Management and Marketing team in the second opinion and variable surgical decision industry.

Ms. Courtney’s career roots started at Blue Cross Blue Shield of Rhode Island where she increased the footprint of worksite wellness for 8 years before pursuing a client success leadership role at IncentOne where wellness activities could be tracked and rewarded at the member level among health plan organizations. “Papa is positively impacting the whole person health of seniors, and college age students, by uniquely and brilliantly pairing these generations.” Said Courtney. “I am honored to be part of this organization and further the ability for seniors to age at home with dignity and joy.”

Courtney graduated with her Bachelor of Science degree in Athletic Training from Eastern Nazarene College and earned her Master of Science degree in Health Promotion and Wellness Management from Springfield College. She will continue to reside in Massachusetts with her husband and two children. She will assume her duties on July 1, 2019.

About Papa, Inc.

Based in Miami Florida, Papa, Inc. is the first and only end to end companionship platform targeting seniors that allows the member to self-direct the experience, while gathering helpful information to improve the members interaction with their insurer. Through the “Grandkids on Demand” product line, Medicare, Medicaid and Duals members receive access to college enrolled students for companionship, light housework and transportation. Reddit founder Alexis Ohanian is the notable seed investor and will guide the Y Combinator graduated company through Series A funding. For more information, visit

Senior with carevgiver and wheelchair

Five Precautions to Take If You Have Elderly at Home

Having an elderly at home can be a bit difficult since you need to take care of them like one takes care of an infant.

Still, as many precautions as you may take to make sure they remain safe and sound are less.

There are specific ways in which you can protect your beloved parent from falling prey to the various calamities older adults tend to suffer from.

Five Precautions to Take If You Have Elderly at Home

1) Arrange Furniture Strategically

In places like living rooms, you should place the furniture in a way that is not confusing or doesn’t cram the space so the elderly can freely move around.

If your elderly uses a wheelchair, keep a space free and designated for their wheelchair and make sure it can be moved around freely.

Also, make sure all the electronic chords are tucked under the rugs or taped to the floors or walls so that they don't get tangled in them and fall.

2) Make the Bathroom Safe

You should keep in mind that a bathroom is a place where seniors tend to fall more because space is slippery and watery.

Install anti-skid matt in the bathtub to prevent falling; you can also have it installed in the shower so that they don't fall.

Install grab-on bars beside the shower so that they have something to hold onto while taking a shower.

Also, consider getting installed those toilet seats with armrests installed so that using the toilet is also safe.

Make sure the bathroom light is always working so that nobody falls.

3) Install Necessary Equipment

Make sure you have all the necessary equipment installed at your home such an alarm, smoke and carbon monoxide detector, etc. installed.

Also, ensure that the electricity system is working fine to prevent a short circuit.

If you work, chances are your parent is going to be alone at home in your absence, so you need to ensure all the systems are up and working just fine.

These precautions will only help you in the long run.

4) Request a Papa Pal

If you’re too worried about your parent’s caregiving for the time when you’re working at the office, you can request a Papa Pal.

A Papa Pal will be better able to take care of your loved one in your absence.

They would be careful about their meals and showing them an amazing social experience. And the best part is, they won’t feel lonely.

5) Keep Their Finances Secure

You ought to make sure that the financial matters of your elderly parent are being taken care of; you can do that by taking their power of attorney and maintain the books for them. This will keep them care-free.

These simple steps will help you take better care of your loved ones and keep them safe and sound.

Author Bio: This article was written by Chris Palmer who regularly shares advice on elderly care.

In particular dementia and supporting your elderly parent. You can find more by Chris on AgeSpace

senior_woman and caregiver embrace

Supporting Senior Caregivers In Keeping Their Sense of Self

Older Caregivers Need Encouragement

Older adults who are caregivers, whether they are spouse or friend, can find themselves in a “cloak of invisibility” as they lose touch with their identity.

There are ways to help senior citizens who are taking care of a loved one.

At the end of a long day, they may be weary and overburdened. Some would say overwhelmed.

Yet no matter what the issues older caregivers deal with, it is vital for a senior caregiver to retain a sense of self. It may take some support and planning, but it can be done.

Challenges Faced by Senior Caregivers

When the senior caregiver is a spouse or otherwise clearly identified with the patient, people will sometimes accost the caregiver with questions.

They may ask, “How is _______? (the patient) or “Tell me how things are going with ____________? (the patient) and other similar questions and comments.

More and more conversations become only about the patient.

Although done with kindness and caring, the senior caregiver begins to feel invisible.

No doubt the patient needs attention and the kindness of others. However, these acts of caring can lead to an unexpected and unplanned consequence.

Harry Potter would call it a “cloak of invisibility.”

The caregiver begins to find the sense of self-slipping away.

Support groups and maintaining social connections including caregiver conferences may aid in dealing with this troubling phenomenon.

Friends in church or the community can offer to help at times in order to provide respite for the senior caregiver.

Early in the process of a senior’s long-term illness, it is quite appropriate to focus mainly on the patient.

However, there needs to be a point where the adrenalin-driven energy slows down and a routine set in which includes maintaining the health of the caregiver.

Some doctors contend that caregivers are at risk for a debilitating illness which can make them unable to care for the original patient.

This would underscore the necessity of achieving balance and health for this person who is caring for a senior who is ill.

Senior Caregivers Letting Go While Holding On

One of the greatest challenges of a senior’s caregiving journey is to hold on to what must be done while letting go of other things.

This may involve holding on to daily routines for the patient while revising social schedules and the usual habits of daily living.

It could be making the end of life plans while holding on to some pleasantness in lifestyle. Or it could show up as giving the best care possible while accepting certain decisions the patient makes like eating some foods which may not be nutritious but are deal-breakers as to living contentedly.

This letting go while holding on seems to be controlling what must be done while continuing to give the patient a degree of control of their own life and illness. Quite a challenge!

One way for friends and family to help senior caregivers keep their sense of self is to also ask “How are you doing with the sudden changes in your life?” or similar questions which include the caregiver in the content of the conversation.

Such inquiring about the caregiver too helps prevent that person from feeling invisible. Keeping connected with others is a vital “vitamin for the soul” of the senior caregiver.

Listening and encouraging can go a long way toward helping the caregiver maintain health and emotional identity.

This sense of self-enables this older adult, whose plate is already full of tasks, to find that breath of fresh air which helps keep seniors and others going in hard times.

Seek Help and Respite Options

Papa is finding ways to marry cutting-edge technology for scheduling, payments, and online security with the age-old yet essential desire of seniors everywhere for time, attention, and kind helpfulness.

This may be a good day to reach out for support in the caregiving journey.


Finding Dependable & Fun Assistance for Your Aging Parents

Whether your elderly parent needs someone to take a walk in the park, play a game of checkers with, or someone to do light housekeeping -- Papa has the perfect Papa Pal for the job.

Caregivers often want to devote more time to their aging parents, but due to their own work responsibilities, household chores, errands, and social activities, finding the time to do so is often quite difficult.

More often than not, senior citizens have friends who would love to help them out, but due to their own medical conditions, they no longer have the ability to drive or the energy to assist.

Finding dependable, attentive and fun assistants for your aging parent is now possible via our website.

Needs of Senior Citizens

As a caregiver for your elderly parents, it is likely that you can find the time to stop by for a visit with them in the evening or during the weekend or to call them a few times during the week.

But your love and moral support isn't the only need that they have.

Senior citizens with health problems tend to have frequent doctor appointments and these can be very time-consuming once you pick up your parent, wait for a lengthy time at the doctor's office, get prescriptions filled and then take your parent home.

Your parents also need to run errands that require that you go along, such as getting a haircut, banking, and shopping for groceries or their clothing needs.

All of these things are quite time-consuming and can wipe out your vacation time from work at a rapid pace.

Or the various errands can eat up all your free time during the evenings and weekends so that you never seem to find time to relax and wind down from your work day.

This can cause you undue stress, make you more prone to illness and resulting in a less than satisfactory quality of life.

How Papa Helps

Papa Pal member and Papa Pal

Papa has made it their mission to provide quality assistance to senior citizens by hiring young, energetic, responsible and attentive staff members to help out with many of their needs.

These Papa Pals are available at minimal prices to simply stop by your parents' home to make sure they are doing OK. They also do larger tasks, such as walking the dog and taking your parents for errands or doctor's visits.

The Papa Pal can do light housecleaning when necessary. All our staff members go through extensive background checks, which should provide you with peace of mind.

If your elderly parent is homebound, he or she likely miss the social aspects of his or her life. This includes time to socialize, attend church or other fun activities where they can interact with others.

Papa recognizes that this basic need is crucial to their mental and physical well-being, and enables you to hire a Papa Pal to go by and simply visit with your parent.

Whether your parent wants to reminisce by looking through an old photo album, needs a partner for a game of chess or help with a computer or cell phone, or just craves a friendly chat, the Papa Pal is there to provide the fun social time that is crucial to your parent's well-being.

We recognize that your aging parent is quite special to you and therefore, is special and important to us.

You can keep in close contact with us via our handy mobile app, a text or a phone call.

At Papa, you don't just hire an impersonal assistant to provide a necessary service, you hire someone who will interact and bond with your aging parent and become their true friend.


Best ways to help seniors aging in place

Being able to stay in their own home is important to many senior citizens. But this goal can get harder to accomplish as they get older and lose the ability to perform certain tasks. That doesn’t mean they necessarily have to move in with family or to a retirement home. It just means they need a little extra help, which you or other trusted adults can provide in the following ways.

Help Seniors Around the House

Many seniors aging in place eventually lose the ability to cook or clean, so they might need some dependable & fun assistance for your aging parent. If you live nearby and have a little time to spare, you can stop by regularly to straighten out their house and perform tasks like taking out the trash and doing the dishes and laundry. Dropping off precooked meals that will last a few days would be a big help, too, ensuring they’re not constantly ordering pizza or getting fast food every day because they can no longer cook. Of course, many people don’t have the time to perform these tasks for elderly loved ones on a regular basis, which is why you can hire a Papa Pal to do it for you as often as necessary.

Deliver Groceries and Other Necessities for Seniors

Your elderly loved one may need help keeping the essentials in stock. That includes everything from food and drinks to toilet paper and light bulbs. If you don’t have time to take your family member shopping once a week, a Papa Pal can do it as often as your relative needs. He or she can even help your loved one learn to use technology like Amazon to order household goods and groceries.

Make the House Safer for Seniors

If you want some peace of mind as a loved one ages in place, you should ensure the environment is safe. This is as simple as installing support rails in the bathroom, such as next to the toilet and shower. You can even install toilets, counters, and sinks that are a little higher so your elderly relative doesn’t have to bend very far to use them. Adding extra lighting and making sure floors are not slippery can also help keep your loved one safe while aging in place. And of course, you can hire Papa Pals to check on him or her frequently if you’re ever worried about safety at home.

Provide Social Opportunities for Seniors and Caregivers

Staying social is an important part of aging in place since seniors can easily get depressed when they have no contact with the outside world. Your loved one would likely appreciate you and other adults visiting often, even just to talk and especially to listen. You can also set up outings, such as to local stores, the mall, movies, and restaurants. But you don’t have to be your relative’s only friend. In fact, it’s important to ensure they make other friends who share similar interests. You can help with this by signing up your relative for a local senior center and making sure they have a ride there on a regular basis. In addition, Papa Pals can provide transportation to social activities, and they also serve as a new friend to talk to when your loved one is feeling lonely.

If you live far away from your aging loved one, or you simply don’t have time to regularly check in, you can still provide quality care by hiring someone to perform these helpful tasks. At Papa, we’re happy to provide on-demand personal help to seniors aging in place. Papa Pals are enthusiastic, friendly and able to help with everything from grocery shopping and cooking to transportation and good conversation. Contact us today to schedule a Papa Pal to offer the help your loved one needs.

Senior with Camera

How Papa works

On-demand assistance. Senior care, and caregiving. Help with seniors. Personal assistance for seniors. Concierge for families.

Papa works different than traditional services. We make it incredibly simple to access, request, and manage the experience. Our main focus is to offer personal assistance and socialization to seniors and their families. Papa allows for extreme flexibility and does this in a super affordable way. You can request Papa Pals same day or far in advance. Visits can last 15 minutes or the entire day. You don’t have to plan, we are always available to you. The Papa Pal will stay with your senior loved one for as long as you need.

It’s quite simple. You can go to our website, mobile app (iOS and Android), text, or call us. We make access to services easy for any age group or technical capability. We often have family caregivers request services on behalf of their senior family member. We also frequently have seniors request services for themselves. Once you are set up in the system, which take about 5 minutes, you are ready to go!  Any time you need services, just confirm you location, date and time, and needs and we will confirm your Papa Pal. Your credit card information is securely stored so that you don’t have to worry about adding information every time you want services. If you have a recurring visit, it’s very easy to notate that in the system or to our team. There is no minimum, no contract, and no hassle!

Some members want to choose a Papa Pal, some want to use a different Papa Pal every time. This is all welcomed. We want to make you and your family feel extremely comfortable with our service. We assign a Community Manager to you and your family for any questions or to help you schedule visits. You will have a dedicated contact that you can reach out to directly for any needs. Even if you don’t need services and just want to ask questions or your family member wants a chance to talk with our team, we welcome that! Our Community Managers are also available for a great conversation with you or your senior loved one. Maybe you don’t want a Papa Pal that day, but want to have a quick conversation with someone, not a problem.

We believe transparency and communication is key to an incredible experience. So we allow you to communicate with the Papa Pal in the way you feel most comfortable – phone, text, or video.  If you would like to join the first visit, we encourage you, your senior loved one, and the Pal to all spend time together. Our priority is you and your family.

Once the visit is confirmed, a Papa Pal will arrive at the location and complete the requested services on the scheduled date and time. 1 day prior to the visit, the team will confirm if you need anything specific and you will be able to start communicating with your Papa Pal. During the visit, you will have full communication capabilities with your Papa Pal and your Community Manager. After the visit, you can rate your Papa Pal and provide feedback. If you really enjoyed your Pal Pal, you can favorite them and they can be made available to you for future visits. We will even notify you when they are in your area to make it very easy to request them!

Pricing is simple too. We price services based on several factors including, length of visit, time of day, required services, and more. If you just need someone to check-in on your senior loved one, that will be about $10. If you need someone to take your senior loved one to the doctor, the grocery store, and lunch, that will be about $50. Prior to requesting, we will confirm the estimated fee. Visit fees range between $18 – $25 per hour but are charged only based on the time your senior loved one spends with your Papa Pal.

So please, give us a call, text us, email us, or download the app today!