Papa Announces Appointment of Leslie Courtney to lead Client Success organization


Papa Announces Appointment of Leslie Courtney to lead Client Success organization

Papa, Inc., the nation’s first human companionship platform for the elderly, blind, disabled and vulnerable, today announced the appointment of healthcare benefits industry veteran Leslie Courtney as Executive Vice President, Client Success. Ms. Courtney will play an instrumental role in leading the company’s management of health plan and employer customers, as well as overseeing the implementation function.

“Papa’s rapid growth in Medicaid and Medicare has necessitated that we hire only the best and most experienced executives to manage our diverse business base,” explains Andrew Parker, Papa Founder and CEO. “Leslie brings 20 years of experience to Papa, overseeing and expanding relationships with the largest and most complex managed care organizations in the country. She is a key addition to our executive leadership team.” Said Parker.

Before joining Papa, Inc., Ms. Courtney was SVP of Client Success at MDLIVE, Inc., a telehealth industry leader, where she managed client success, account management and implementation for 5 years, securing a 99% account retention guiding membership growth from 2M to 35M members. She also spent 3 years at Consumers Medical as SVP of Business Development where she led a cross functional Sales, Account Management and Marketing team in the second opinion and variable surgical decision industry.

Ms. Courtney’s career roots started at Blue Cross Blue Shield of Rhode Island where she increased the footprint of worksite wellness for 8 years before pursuing a client success leadership role at IncentOne where wellness activities could be tracked and rewarded at the member level among health plan organizations. “Papa is positively impacting the whole person health of seniors, and college age students, by uniquely and brilliantly pairing these generations.” Said Courtney. “I am honored to be part of this organization and further the ability for seniors to age at home with dignity and joy.”

Courtney graduated with her Bachelor of Science degree in Athletic Training from Eastern Nazarene College and earned her Master of Science degree in Health Promotion and Wellness Management from Springfield College. She will continue to reside in Massachusetts with her husband and two children. She will assume her duties on July 1, 2019.

About Papa, Inc.

Based in Miami Florida, Papa, Inc. is the first and only end to end companionship platform targeting seniors that allows the member to self-direct the experience, while gathering helpful information to improve the members interaction with their insurer. Through the “Grandkids on Demand” product line, Medicare, Medicaid and Duals members receive access to college enrolled students for companionship, light housework and transportation. Reddit founder Alexis Ohanian is the notable seed investor and will guide the Y Combinator graduated company through Series A funding. For more information, visit