Frequently Asked Questions:

What kinds of services are provided through Papa Assist?

  • Companionship and Socialization 
  • Staying Active
  • Transportation
  • Doctor Visits
  • Groceries & Meal Prep
  • Check-in Visits
  • Light Housekeeping and organizing

What kind of services are provided through Papa Care?

Access to licensed caregivers for higher acuity needs, including 24/7 care. 

How much does the service cost?

Pricing is simple. Papa charges a rate of $15 - $20 per hour based on your geographic location. We only have a $5 minimum for a check-in!

Who are Papa Pals?

Papa's network of Papa Pals are carefully selected and vetted and are all currently enrolled in a local college or university to ensure the highest quality individuals. We seek students who have a specific health related focuses of study. We feel that students of higher education are best suited to provide care to your elderly loved ones. They have career goals to be in a similar setting and will continually strive for excellence. Papa Pals are background checked and trained to ensure the safety and happiness of your loved ones. 

Who are the Papa Care providers?

Papa partners with high quality home health companies to ensure the best level of services are provided to our members in need of scheduled care.

Why is Papa different than any traditional home care agency?

Papa uses technology to simplify and speed up the process of finding qualified care for your loved one at a moments notice. Maybe your loved one just needs help with a few household tasks this afternoon? No problem, connect to local Papa Pals instantly, select one that meets your needs and they’ll be there in under an hour, for as little or as long as you or your loved one need them. Traditional agencies require minimum hour commitments (daily and weekly), many days to find a qualified caregiver to even come to meet you. Papa makes it simple – easy, affordable, high quality, short term, non-medical care – delivered within 60 minutes.

What is my legal relationship with my Papa Pal?

Papa is not the employer of the Papa Pal it refers to you. The Pal is an independent contractor and is working for YOU once he or she accepts your visit request. As a referral agency we do not employ individual Papa Pals. For additional information on independent contractor relationships, you may contact your local Employment Development Department or the IRS.

How do payments to Papa Pals work?

Payments are all handled via credit card through Papa’s secure mobile application. You will be prompted to enter your information just prior to sending a Papa Pal. You will only have to do this once. This is actually even safer than giving a credit card over the phone. Your Papa Pals exact visit time will be calculated in the application, visible to you.

Papa features several layers of military-level encryption and authentication to process transactions securely. We pass information only through “https” connections, and all card numbers are encrypted with AES-256. Our infrastructure for storing, decrypting, and transmitting card numbers runs in a separate datacenter, and doesn’t share any credentials with our primary app or services. None of Papa’s internal servers or employees has access to your card numbers; instead, they can only request that the payment processing company send us a payment. We are certified Level 1 PCI Compliant, the most stringent level of certification.

Does Papa offer any type of insurance?

Yes. Papa carries General Liability and Professional Liability and Theft Protection insurance, up to $3 Million.

Will Medicare cover the cost of Papa?

Since individuals who require non-medical home care are not sick in the traditional sense, traditional health insurance programs such as Medicare and Medicaid do not provide coverage for their needs. Medicare does not pay for non-medical home care, meal delivery, housecleaning services or any other personal care needs. Because Papa offers strictly non-medical services at this time, we do not qualify for these government reimbursements. However, having a long-term care insurance policy in place prior to any major changes in the health and mobility of your loved one guarantees that they will have complete home care coverage assistance available if and when they need it.

Please visit medicare.gov for more information.

For any additional questions or concerns, please email our support team at support@joinpapa.com.